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Field service management platform

Workever is a SaaS platform used by service companies to manage jobs, technicians and field operations. The project focused on redesigning the core product experience, improving workflows and creating a more consistent interface across desktop and mobile.

The redesign included the admin dashboard, the technician mobile app and the public marketing website.

Challenge

Workever already had an established product with active customers, but the interface had evolved over time and several parts of the platform had become inconsistent and difficult to navigate.

The goal was to redesign the core experience while keeping the product familiar for existing users. The platform needed clearer workflows, improved visual hierarchy and a more consistent interface across desktop and mobile.

Approach

The redesign focused on three main areas of the platform.

Admin dashboard (desktop)
The main SaaS platform used by office teams was redesigned from the ground up. Around 200 screens were redesigned, covering scheduling, job management, customer records and reporting tools.
Mobile app for technicians
A dedicated mobile experience was redesigned for field technicians receiving jobs, accessing job details and updating work while on site.
Marketing website
The public website was redesigned to better communicate the product and present the platform more clearly to potential customers.

Outcome

The redesign introduced a more consistent user experience across desktop and mobile while modernizing the visual design of the platform. The new structure improved clarity in key workflows such as job scheduling, technician dispatch and job tracking.

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